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Communication
is a shared process in order to reach to a platform of where mutual
understanding takes place, where members trade facts, news, ideas and feelings on
the other hand also develop and share meaning of that information. In general,
communication is a medium that connects people and areas or location. In
business world, communication plays main purpose for operating management that
is an organization can only work within its branches, departments also between
levels, managers and employees on the basis of communication. Thus, effective
communication relates to that parties which are involved in communication
process must have precise and visible aspect of information that have to be
shared or conveyed between them.

Communication
is counted as an instrument that set a path in order to attaining both individual
and organizational aims and goals therefore makes efficient the flow of facts, information,
data, inventing and conveying thoughts, results, decision made on these
results, synchronizing and explanations of accomplishments. Communication delivers
a harmony and agreement among the employees, an appreciation of common beliefs,
thoughts or opinions and feelings that are important factors nourishing group
efforts and accomplishing organizational goals and objectives (Itodo, 2007).
Also, Communication coins from Latin word “communicare”, meaning “to make
common” or “to share”. Therefore, it is a process in which information is transferred
between participants through shared method that involves use of symbols, signs,
or behavior (Ifeagwazi, 2007).

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According
to Cole (2002), communication is a process that generates, conveys and
establish an understanding that describes feelings, facts, ideas, and opinion.
Sherlekar (2001) views communication as a continuing process in which people
takes part in by allocating meaning through transmitting and sending
information to each other. As communication is a process and it is of different
types, in which electronic communication is one of its type. Electronic
communication relates to information and communication technology that is ICT.

What
is ICT? Many definitions are provided to explain this term – acronym ICT like, is a general expression that refers to
technologies which are used for gathering, storing, correcting and transmitting
(communicating) information in various arrangements. Information
and Communication Technology ICT depends upon provided complete range tool that
are developed with an aim to approach, process and convey information that is
collection from hardware, software and media and representation of facts or information
in the output form of sound, data, text and images.  They range from telephones, mobile phones,
hardware, and software to the internet. Information and Communication
Technology (ICT) now a days plays an important role in service delivery and
developmental process of an organization thus according to Kuppusamy and
Santhapparaj (2005) ICT is a one of important factor that enhances development
and has spread through every organization sector and also in each home. It is
demanded that ICT for economy becomes an essential part as in case of
industrial revolution in which steam and machine power together are important
(Hoek, 2001). Also ICT’s impact on organization is positively high.

In
order to describe relation of service delivery with business organizations,
Information Communication Technology (ICT) enables to smoothen the provision of
service, but it requires significant amount or part of investment. The main
purpose of such investment result in developing or establishing such business
values that in return provides a well suitable and consistent or dependable
goods and services. Thus, ICT can be utilized in order to
disseminate and accelerate that information into diverse functions, improvising
public services efficiency, enhancing the accountability and transparency
factor in administrating government. Also, organize such platform where citizen
participate in local governance and in reduction of corruption.

What
is Service delivery? Service delivery plays an important role in building the
relation between government organization and people of that country’s
government. Also, service delivery is the government’s main and important task.
Government exists among other motives as it is the only organization which for
serious facts or services can only provide clear guidance such as for infrastructure,
security, public order, management and maintenance of public roads and so
forth. Also, the government as for endurance of service delivery
must have provide citizens with guarantees that is equal access to all regardless
in the context of social and cultural, and reasonable prices. The key factors
on which service delivery based are:

·        
Customer satisfaction

·        
Trust

·        
Reliability

·        
Legitimacy.

Enhancing
service delivery is based upon huge similarities with that civilized
relationship established between citizens and government. The main focus of service
delivery in public organization is to deliver the customer, service as promised
and to maintain it also. This customer promise must give a clear
image or view in relation to understanding of public service delivery overall
goal. For that purpose use of information and communication technology is
needed and to be conveyed efficiently and effectively.

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