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Introduction

City
District Government Lahore (CDGL) established LWMC under section 42 of the
Companies Ordinance 1984 on 19th March 2010.The Lahore waste management company
is governed by Board of Directors (BODs), headed by a chairman.

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Through
an agreement called SAAMA (Service and Asset Management Agreement), all the
functions and assets of SWM department of CDGL and TMSs has been entrusted to
LWMC.LWMC aims to develop an integrated system of solid waste management to
ensure efficient collection, transportation, recovery, treatment and disposal
of the waste generated in Lahore.

Vision
of LWMC

“Transformation of Lahore as one of
the cleanest cities in the world by providing customized solutions in the
consultation with citizens and private partners to ensure sustainable, safe,
clean and green environment.”

Why Needed change

SWM
(solid waste management) system was not deliver benchmark performance due to
lack of professional capacity and financial leakages so nonexistence of these
things at that time it was much needed to make a change in current system.

Ø  There
was uncollected waste approx. 997 tons per day.

Ø  No
proper washing and sweeping system of roads in city. Major roads of city remain
un-swept on regular basis.

Ø  Containers
capacity/size was not appropriate according to population which caused open
heaps was found around the containers.

Ø  Inefficient
transportation system to transfer all waste at dumpsite.

Ø  Bad
impact on environment and health of citizen

o  
Contamination of Soil and ground water

o  
Emission of Green House Gases

o  
increase in Suspended Particles

o  
Health of citizens and sanitary workers
was affected

Ø  In
a City, there was no transfer station, where collection vehicles are
consolidated into loads that are transported by larger trucks or other means to
more distant final disposal facilities, typically landfill.

 

Ø  There
was no proper waste treatment and disposal system.

Ø  Need
to adopt corporate practices (manuals, Strategic plan, SECP guidelines, Audit
etc.)

Formation
of LWMC (Lahore Waste Management Company)

Although
Govt has decided to establish a new company as per international standards in
2009 but Efforts failed due to various reasons such as Economic constraints,
political instability and resistance from SWM Employees but after settlement of
all issues Govt establish a company similar in approach and methodology of
Istanbul Metropolitan Municipality to overcome the challenges of cleanliness. Experienced professionals of different
disciplines have been hired in the company to make change strategies.

·        
Identification
of issues

·        
Engagement
of Stakeholders

·        
Immediate
impact making moves (short term and long-term plan)

·        
Transition
Phase – From Formation of company till signing of SAAMA

The
professional has developed strategies for change management to cope the modern
challenges, latest technology and services. Similarly, the company also decide
to have change in employees because the huge number of inexpert and uneducated
were the problem and burden over the company which consistently disturbing the
new system of the company so management decided to bring downsizing in the
company to sustained the company service and productivity.

Resistance to change of in LWMC

 Is has observed that when any
company/organization wants to implement the change process there is occurrence
of strong resistance. Resistance can be come up from management sides,
political side, Economic constraints and any other groups. It’s all depend on
management how they handle the situation without any disturbance of change process.
They may include the old employees of the organization, the middle level
managers, and other groups. Resistance is obvious, during formation of lwmc
there is also some groups and employee who resist against implementation of
change. These employees belonged to some strong unions and support of some
political parties because they are not satisfied with change due to their self-interest,
lack of trust and understanding of fact. Different ideas, goals of employees
may also suffer after change process. Mostly SWM employees were permanent so they
start thinking that after implementation of new process their jobs are in risk.SO
in that situation lwmc management adopt following techniques to overcome the
resistance.

 

·        
Accept
challenges

·        
Start
from the Top

·        
Involve
Every layer

·        
Trust
and faith

·        
Empathy

·        
Caring

·        
Prepare
for any unexpected situation

Effectiveness of change management
Strategies

After
implementation of the change now Lwmc have rebuild his reputation, with new
technology and mythology they are providing better services to citizen.
Employees have been trained and developed, different types of techniques are
used to maintain cleanliness in city. Development of model areas and upscaling of
model areas in rest of city. Established a complaints management system and
start public awareness campaign. Removal of waste from open plots and
procurement of waste disposal facility in city. Started vehicle tracking and
monitor system to get maximum performance.

 

 

 

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